Wells Fargo made a splash last summer, revamping the Wells Fargo Propel American Express, which now earns triple points back per dollar spent on eligible streaming services.WOLFGANG RATTAY/Reuters
When it comes to credit-card rewards, it’s not all about gas, groceries and restaurants anymore. Issuers are moving beyond suburban staples to include millennial-friendly categories such as transit and streaming subscriptions.
The trend toward streaming rewards, in particular, is hard to miss, with cards from American Express, Chase and Wells Fargo now featuring streaming as a bonus category. But what’s behind this explosion?
For starters, streaming is wildly popular. As of 2017, more than half of U.S. households subscribed to paid video-streaming services, according to Deloitte’s digital media trends survey. But experts say it’s also about issuers forging early connections with younger consumers and ensuring that they remain customers.
“The strategy is simple: If a consumer opens a credit card when young, the [issuer] can build a long-term relationship with the consumer,” says Logan Allec, a CPA and founder of the financial blog Money Done Right .
MEETING PEOPLE WHERE THEY’RE SPENDING
The Deloitte study notes the percentage of U.S. households subscribing to a paid streaming video service grew from 10 per cent in 2009 to 55 per cent in 2017 – a 450 per cent increase. Consumers subscribe to an average of three such services.
Issuers have taken notice. Wells Fargo made a splash last summer, revamping the Wells Fargo Propel American Express, which now earns triple points back per dollar spent on eligible streaming services. In May, 2019, the Blue Cash Preferred Card from American Express underwent a makeover, adding select U.S. streaming services as a 6-per-cent cash-back category.
The following month, the Chase Freedom entered the streaming fray. The card earns 5-per-cent cash back in bonus categories that rotate each quarter, on up to $1,500 in spending per quarter. (You must opt in to the bonus categories each quarter; all other purchases earn 1-per-cent back.) From July 1 to Sept. 30, 2019, one of those bonus categories is select streaming services.
Kunal Madhok , vice-president of U.S. consumer lending and acquisition at American Express, noted via e-mail that AmEx research found that a segment of millennials were spending more on “day-to-day” costs such as commuting and streaming compared with five years ago. So the Blue Cash Preferred was reworked to reward cardholders more heavily for these types of costs.
“The card is designed to give people the most cash back on the things they value and spend frequently on, now including quality time at home streaming their favourite show,” Mr. Madhok said.
Of course, your monthly Netflix bill likely represents only a fraction of your household budget , so don’t expect a boatload of rewards from this category alone. Say your family spends US$15.99 a month on Netflix Premium, US$14.99 a month on a Spotify Family plan and US$5.99 a month on Hulu, for a total of US$443.64 a year. If you earn 6-per-cent cash back on these services by paying for them with the Blue Cash Preferred Card from American Express, that’s just US$26.62 in rewards a year .
And that doesn’t take into account the card’s US$95 annual fee. When choosing any rewards card, look for categories that match your spending enough to offset that cost.
BUILDING RELATIONSHIPS WITH YOUNGER SPENDERS
Per the Deloitte survey, 70 per cent of Gen Z households (from the ages of 14 to 20) had a streaming subscription in 2017, as did 68 per cent of millennial households (from the ages of 21 to 34).
Experts say credit-card issuers see an opportunity here to lure customers while they’re young, rewarding them for the spending they’re doing anyway while also converting them into long-term cardholders.
“As the consumer gets older, and presumably begins to spend more, the credit-card company has already secured their business,” Mr. Allec says.
Subscription services can give these relationships staying power, too, because they’re typically “set it and forget it” transactions. If an issuer can get you to use its card as your automated payment method each month, you’re more likely to keep it – even if you never take the card out of your wallet.
“Credit-card companies want consumers to choose their cards for subscriptions as it’s a regular – often monthly – recurring transaction that they can rely on as a base of card spend,” says Derek Szeto , co-founder of Butter , a tool that helps consumers track and manage subscriptions.
“Active cards are sticky cards.”