Skip to main content

The Globe and Mail

This repair is outrageous – what recourse do I have?

My 2010 Subaru Legacy has an "internal component failure" in the transmission and needs to be replaced for $10,400, plus tax. The dealership consulted its district service manager, who declined any compensation on the grounds the warranty expired. The car was scrupulously maintained and gently driven. Can you advise me about any recourse? Donnie F.

Your fifth-generation Legacy featured Subaru's then-new Lineartronic continuously variable transmission (CVT). The fundamental difference between a CVT and conventional automatic transmission is that CVT does not use any gears. Instead, two variable-diameter pulleys and a belt are employed. The vehicle's transmission-control module varies the diameter of each pulley, effectively creating a system that can offer an infinite number of gear ratios.

Your options are limited as most aftermarket transmission-repair shops are unable to purchase the necessary rebuild parts to facilitate a complete repair. This will force you back to the dealer for your likely only option, which is a factory-remanufactured unit.

Story continues below advertisement

The real issue is whether you will be inflicted with the full brunt of this repair. Hopefully, Subaru will realize that, by not offering a reasonably priced transmission-repair solution, it is effectively destroying a relationship. Contact the customer-relations department at Subaru Canada and a third-party company such as the Automobile Protection Association ( for legal guidance.

Lou Trottier is owner-operator of All About Imports in Mississauga. Have a question about maintenance and repair? E-mail, placing "Lou's Garage" in the subject area.

Sign up for our newly-designed weekly newsletter

Like us on Facebook

Follow us on Instagram and Twitter

Report an error

The Globe invites you to share your views. Please stay on topic and be respectful to everyone. For more information on our commenting policies and how our community-based moderation works, please read our Community Guidelines and our Terms and Conditions.

We’ve made some technical updates to our commenting software. If you are experiencing any issues posting comments, simply log out and log back in.

Discussion loading… ✨

Combined Shape Created with Sketch.

Combined Shape Created with Sketch.

Thank you!

You are now subscribed to the newsletter at

You can unsubscribe from this newsletter or Globe promotions at any time by clicking the link at the bottom of the newsletter, or by emailing us at