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The Globe and Mail

Which car insurance company makes drivers happiest?

J.D. Power and Associates' annual Canadian Auto Insurance Satisfaction Study includes regional rankings of customer satisfaction. Did your insurer make the list? The 2012 study is based on responses from 11,620 auto insurance policyholders.

1 of 5

Western Canada

Lowest satisfaction

ICBC
Customer satisfaction index ranking: 651 (out of 1,000)
J.D. Power.com Power Circle Rating: 2 (out of 5)

MPI
Customer satisfaction index ranking: 697
J.D. Power.com Power Circle Rating: 3

SGI
Customer satisfaction index ranking: 699
J.D. Power.com Power Circle Rating: 3

2012 Toyota Tundra Crew Max/Toyota

2 of 5

Atlantic and Ontario

Highest satisfaction

Grey Power
Customer satisfaction index ranking: 786 (out of 1,000)
J.D. Power.com Power Circle Rating: 5 (out of 5)

Co-operators
Customer satisfaction index ranking: 774
J.D. Power.com Power Circle Rating: 4

Belairdirect
Customer satisfaction index ranking: 768
J.D. Power.com Power Circle Rating: 4

2012 Toyota Scion iQ/Toyota

3 of 5

Atlantic and Ontario

Lowest satisfaction

Desjardins General Insurance
Customer satisfaction index ranking: 729 (out of 1,000)
J.D. Power.com Power Circle Rating: 2 (out of 5)

Dominion of Canada
Customer satisfaction index ranking: 731
J.D. Power.com Power Circle Rating: 2

TD Insurance
Customer satisfaction index ranking: 739
J.D. Power.com Power Circle Rating: 2

GMC Sierra SLT Crew Cab/General Motors

4 of 5

Quebec

Highest satisfaction

La Capitale
Customer satisfaction index ranking: 850 (out of 1,000)
J.D. Power.com Power Circle Rating: 5 (out of 5)

Personal
Customer satisfaction index ranking: 842
J.D. Power.com Power Circle Rating: 5

Desjardins General Insurance
Customer satisfaction index ranking: 832
J.D. Power.com Power Circle Rating: 3

2013 Hyundai Santa Fe/Hyundai

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5 of 5

Quebec

Lowest satisfaction

TD Insurance
Customer satisfaction index ranking: 764 (out of 1,000)
J.D. Power.com Power Circle Rating: 2 (out of 5)

Aviva Insurance
Customer satisfaction index ranking: 805
J.D. Power.com Power Circle Rating: 2

National Bank Insurance
Customer satisfaction index ranking: 817
J.D. Power.com Power Circle Rating: 3

2012 Nissan Sentra/Nissan

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