"It seems not a day goes by without a public figure apologizing for some screw-up," writes Dakshana Bascaramurty in "Last week it was Toronto politician mumbling "I'm sorry" for his multiple affairs at a press conference, and then singer warbling an apology at a concert for offensive remarks made during a Playboy interview."
We all know that apologizing isn't easy. So how can we get it right in our own lives when we mess up?
John Kador, author of the Effective Apology,was online to take your questions on the art of the apology.
John Kador is an author, consultant, and speaker who acts as if every word is a moral choice. His work centers on identifying and describing best practices in leadership and promoting the highest standards of personal accountability, humility, and transparency. Effective Apology, which describes the benefits that leaders accrue when they embrace apology rather than shy from it, is squarely in that tradition. His web site is www.effectiveapology.com.