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How to complain - and get results

If you've ever dealt with a faulty product or service - and let's face it, who hasn't? - you've probably lodged a complaint or two over the years. There is an art to this process, says Jane Steele More, founder of Complaints Are Us, a Toronto-based company that pursues grievances on behalf of customers.

Jane Steele Moore will be online Tuesday at 11:30 ET to take your questions on how to effectively complain to get results.

Leave your question now via the comments on this article, or come back during the live hour and join the conversation below.

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Jane has worked in the financial services sector with executive roles that include Vice President, Royal Agencies and Managing Partner of Royal Bank's Insurance Division. Jane was also Director and Managing Partner of Royal Bank's Global Payment Services. Following her work at RBC, she was Vice President of Corporate Affairs and Business Development for Pinetree Capital and Director of Marketing and Development for Trivest, a Trilon Financial Services company. Over the past ten years, as President of her consultancy business she has worked with major clients in the financial services sector and in the service and non-profit sectors.

Jane's expertise and leadership on key projects where she introduced unique business process solutions are still in place today.



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