Skip to main content

The Globe and Mail

Not everyone's crying in their lattes for Starbucks

One coffee drinker's bad news is another's good news, it seems.

Financial woes at Starbucks, which is planning to close 600 underperforming U.S. stores, is evoking glee and little sympathy from aficionados who say they resent the coffee shop giant and favour small independent cafés.

"I'm so happy. I'm so not a Starbucks person," said Melinda Vigliotti, sipping iced coffee at the Irving Farm Coffee House in New York. "I believe in supporting small businesses. Starbucks, bye-bye."

Story continues below advertisement

"Amen," chimed in Keith DiLauro, a local caterer. "They went too big, too fast."

Seattle-based Starbucks burst onto the U.S. scene in the 1990s and grew to more than 6,000 locations around the world, including more than 500 Canadian locations. But the purveyor of cups of coffee that can cost several dollars is facing a slowing economy and slowed consumer spending.

"Starbucks has really created a coffee culture, raising awareness of good coffee, which is good for independents," said Carol Watson, owner of the Milk and Honey Café in Chicago. "But on the other hand, they're on practically every corner, and that makes it tough on the little guy."

In Birmingham, Ala., retiree Peggy Bonfield, drinking coffee at the Crestwood Coffee, said: "When a Starbucks closes, it makes room for a local business to start.

"I consider that good news," she said.

The schadenfreude of coffee drinkers drawing satisfaction from another's misfortune is part of the popular culture that enjoys the downfall of companies or celebrities, said Jim Carroll, a Mississauga-based trends and innovation expert.

"There are a lot of people out there who take delight in seeing an icon torn down by the masses," he said.

Story continues below advertisement

Starbucks fell victim to a rapid change in attitude, fuelled by Internet bloggers complaining endlessly about everything from layoffs to its breakfast sandwiches, he said.

"Starbucks was a cool brand, and then all of a sudden it's not a cool brand," he said. "There's this new global consciousness that is out there that can suddenly shift."

Indeed, said Pye Parson, who hails from Seattle and works at Birmingham's Crestwood, "once it went corporate, it wasn't Starbucks any more."

New York Web designer Zachary Thacher, who favours Greenwich Village's cafés, said he avoids Starbucks. "They've commoditized café culture, which is why I don't go," he said.

The environmental movement toward buying and appreciating locally grown products has helped neighbourhood cafés and hurt the myriad look-a-like Starbucks stores, said Judy Ramberg, a consumer strategist at Iconoculture, a Minneapolis-based trend research company.

The company that began as innovative is now known for consistency and convenience, she said. "To me, that's a huge step down," she said. "You've built your franchise on people who are coming in because they know exactly what they want."

Story continues below advertisement

Precisely, Justin Sergi said, explaining why he preferred Lux, a café in Phoenix serving lattes with a fern-like pattern teased from steamed milk in ceramic cups, over Starbucks.

"The people that work there are very pleasant, but the stores are devoid of any kind of real charm or personality," he said. "They push a button, and a machine does everything from grinding the beans to brewing the drink."

But Starbucks does have


"It's convenient," said Anthony Castro, sitting in a Starbucks near his job at New York's Museum of Modern Art. "I know what to expect."

In Birmingham, Crestwood regular Gary Adkins said he felt Starbucks gave employees good salaries and benefits. But now, Starbucks' plans call for cutting up to 12,000 full- and part-time positions.

Not everyone felt strongly. "It's just coffee," said Marc Poulin, a systems administrator at Zibetto Espresso Bar in New York. "If I was an investor, I'd care."

Report an error

The Globe invites you to share your views. Please stay on topic and be respectful to everyone. For more information on our commenting policies and how our community-based moderation works, please read our Community Guidelines and our Terms and Conditions.

We’ve made some technical updates to our commenting software. If you are experiencing any issues posting comments, simply log out and log back in.

Discussion loading… ✨

Combined Shape Created with Sketch.

Combined Shape Created with Sketch.

Thank you!

You are now subscribed to the newsletter at

You can unsubscribe from this newsletter or Globe promotions at any time by clicking the link at the bottom of the newsletter, or by emailing us at