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Jan Seidler Ramirez has to balance various memories and interpretations of the iconic attack, weighing stories and horrific memories

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Jan Ramirez, chief curator of the 9/11 memorial museum, examines a tribute sent from the Pierre Trudeau Elementary School in Blainville, Quebec to Governor Pataki after the terrorist attack in New York City on 9/11.NEVILLE ELDER

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The museum is home to a plethora of powerful physical objects. They include this FDNY ambulance, left, which was recovered from the World Trade Center site.Amy Weisser

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A signal from the underground PATH train station, above left, and a pay telephone from the 107th floor south tower observation deck, above right, were found in the wreckage at Ground Zero.Jin Lee

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These structural steel tridents, left, rose from the base of the north tower. They were embedded at bedrock, branching from one column into three at the sixth floor. They are now located in the museum’s entry pavilion.Amy Dreher

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Emergency personnel carry an orange body bag with the remains of a victim of the World Trade Center crash, Thursday, Sept. 13, 2001.BILL FARRINGTON/The Associated Press

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This ticket is from a man in Winnipeg who was one of the last people ever to visit the WTC observation deck on the evening before the attacks. The weather was bad and he made plans with a friend to return the next morning, but by chance he ended up going.NEVILLE ELDER/The Globe and Mail

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