Are your e-mails inspirational reading?

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Power Points

COMMUNICATION

Are your e-mails inspirational reading?

Leadership development consultant Jennifer Miller suggests you go through the last 10 e-mails you wrote, and see whether your words inspire people through your positive expressions or deflate them with your negative judgments. That's based on research showing we need five positive statements to every negative statement for a strong, healthy relationship. The People Equation

MANAGEMENT

Four key questions for exit interviews

Employee retention consultant Richard Finnegan offers four key questions for exit interviews. First, why did you decide to leave us? Next, of all the things you have told me, what is the top thing that caused you to resign? Third, it's great that you have found such a good opportunity, but why did you look? And finally, what one thing could we have done that would have caused you to stay? Eric Jacobson on Management and Leadership

THOUGHT FOR THE DAY

Powerful thoughts about power

Consultant Jane Perdue says people hold three incorrect notions about power: a) Because I am the boss, I am all powerful. b) Because I am not the boss, I don't have any power. c) I don't want any power because it will corrupt me. Lead Change Group

TECH TIP

Utility helps Mac users search multiple areas

Alfred is a free utility that helps Mac users quickly search their local hard drive, bookmarks, and the Web. Michael Hyatt's blog

Special to The Globe and Mail

Harvey Schachter is a Battersea, Ont.-based writer specializing in management issues. He writes Monday Morning Manager and management book reviews for the print edition of Report on Business and an online work-life column Balance. E-mail Harvey Schachter