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Pope Francis is a master of leadership.

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This is the latest news and information for workers and managers from across the Web universe, brought to you by Monday Morning Manager writer Harvey Schachter. Follow us on Twitter @Globe_Careers or join our Linked In group.

Pope Francis is a master of symbolic leadership, consultant Susan Cramm says, accelerating change by carefully selecting his words and deeds for maximum impact, ensuring his walk and talk mirror each other. The element of surprise is crucial, capturing people's attention through activities that depart significantly from the past. Strategy + Business Blog

Employee engagement comes from within

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Engagement with an organization is not something that a manager can do for an employee but the worker's personal choice, consultants Samantha and Marc Hurwitz say. Management can create an environment that supports or prevents greater engagement, but in the end individuals choose their own attitude. FlipTips Newsletter

Why a great product can be a drawback

About 80 per cent of startups fail, but data show that new businesses with the best products on the market fail more often – 90 per cent of the time. Venture investor Thomas Thurston says that's because they draw immediate attention from large competitors, who squash them. Entrepreneur

Two things your website must do

When people come to your website, especially the first time, they don't care about your distinguished history or brand story, but how you can help them solve a problem or answer a question, consultant Wally Bock says. If you don't supply that, they will click elsewhere. Wally Bock's Writing Edge

Swap PC files with Android devices

AirDroid is a free app that allows you to easily transfer files between your Android devices and your Windows PC. It also can also serve as a dashboard for your phone when you're on that computer. (A paid version offers more options.) PCWorld.com

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Harvey Schachter is a Battersea, Ont.-based writer specializing in management issues. He writes Monday Morning Manager and management book reviews for the print edition of Report on Business and an online work-life column Balance. E-mail Harvey Schachter

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About the Author
Management columnist

Harvey Schachter is a Kingston, Ont.-based writer specializing in management issues. He writes Monday Morning Manager and management book reviews for the print edition of Report on Business and an online column, Power Points. More

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