Managing books
Consultants Colin Shaw, Qaalfa Dibeehi and Steven Walden look at future trends and insights in Customer Experience (Palgrave, 199 pages, $46.00).
Gregory Duckert, founder and CEO of Virtual Governance Institute, offers a business-process approach to dealing with risk in Practical Enterprise Risk Management (John Wiley, 275 pages, $72.00).
The Monster (Times Books, 365 pages, $29.95) by Michael Hudson, of the U.S. Center for Public Integrity, a not-for-profit journalism organization, looks at how predatory lenders and Wall Street bankers created the global financial crisis.
Harvey Schachter