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This is the latest news and information for workers and managers from across the Web universe, brought to you by Monday Morning Manager writer Harvey Schachter. Follow us on Twitter @Globe_Careers or join our Linked In group.

Servant leaders are often praised, but executive Karin Hurt warns that they can have such compassion and concern for others that they don't have energy for themselves. They worry about letting anyone down, she says, and hold themselves to too high a standard. Let's Grow Leaders Blog

Consistency wins in customer service

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The three Cs of customer service are consistency, consistency, consistency. A McKinsey & Co. survey found consumers want constant, superior service in their dealings with the company; emotional consistency, so they experience a positive atmosphere and can build trust; and communication consistency, so key messages don't conflict. McKinsey.com

Tailor your e-mails to the recipient

In a world where communications cross cultures, consultant Jesse Lyn Stoner recommends that in e-mail, you spell words the way recipients do; write your greeting in their language; specify meeting times according to their time zone; and end with a more-formal "Kind regards" rather than "Thanks." Seapoint Center Blog

If someone falls short, figure out why

When someone doesn't perform well, consultant John Maxwell recommends asking: Are they out of their league, not up to the job or responsibility? Are they out of position, in the wrong job? Are they out of their comfort zone, in a bad environment? Are they beyond their understanding, not properly trained? JohnMaxwell.com

Erase distractions from online items

To mimic the Safari browser's Reader feature that strips a Web page of distracting elements such as ads, tech writer Waqas Ahmed recommends the Readability bookmarklet. It works on mobile browsers outside Apple technology, and on a desktop computer, also sending articles to your Kindle. AddictiveTips.com

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Harvey Schachter is a Battersea, Ont.-based writer specializing in management issues. He writes Monday Morning Manager and management book reviews for the print edition of Report on Business and an online work-life column Balance. E-mail Harvey Schachter

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About the Author
Management columnist

Harvey Schachter is a Kingston, Ont.-based writer specializing in management issues. He writes Monday Morning Manager and management book reviews for the print edition of Report on Business and an online column, Power Points. More

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