Skip to main content

The Globe and Mail

Clerks and cashiers an endangered species

Bank tellers are caught in the broad, structural decline of clerical workers.

James Lewcun/The Globe and Mail

The United States has gained 387,000 managers but lost almost two million clerical jobs since 2007, as new technologies replace office workers and further squeeze the American middle class, U.S. government figures show.

Data from the Bureau of Labor Statistics, reported by the Financial Times, divide the U.S. work force into 821 jobs from dishwasher to librarian. They show rapid structural shifts amid the Great Recession that are likely to further increase income inequality, which has already been growing for decades.

Another BLS report, released recently, showed that employment rose in the United States's major counties from September of 2011 to September of 2012, but average hourly wages fell.

Story continues below advertisement

The figures help explain why the U.S. median household income has fallen 5.6 per cent since June of 2009 to $51,404 (all currency U.S.), even as the U.S. economy – as measured by traditional yardsticks – recovers. The top 10 per cent of earners, meanwhile, are reaping most benefits of the recovery.

One likely driver of inequality is new computing technologies that destroy some middle-class occupations even as they create jobs for highly skilled workers who can exploit them, as the British-based Financial Times notes.

The number of such clerical workers as bookkeepers, bank tellers, data entry key punchers, file clerks and typists has been falling, pointing to a broad, structural decline. The number of retail cashiers has also dropped as online shopping and self-checkout systems erode another entry-level, low-wage occupation.

Clerical workers still account for 16 per cent of U.S. jobs, but technology will probably keep on eliminating them.

Employment growth came from health care, management, computing and food service jobs, the BLS reports. The number of personal care aides is up 390,000 since 2007. Demand for people who devise ways to replace clerical workers – such as operations managers, management analysts and logisticians – grew substantially.

"We see growth in jobs that require complex, personalized interactions, such as home health aides, and continued declines in routine transaction and production jobs that can be scripted and automated," said Susan Lund, co-author of a McKinsey Global Institute report on the future of work.

But salaries for many of the fast-growing occupations are lower than for those they are replacing. The average wage for a clerical job in 2012 was $34,410 compared with $24,550 for a post in personal care. The average computing wage was $80,180 and for managers, $108,570.

Story continues below advertisement

Lawrence Mishel, president of the left-leaning Economic Policy Institute think-tank in Washington, questioned whether technology was the main cause of income inequality, noting that even high-skill job growth has slowed in the past decade.

"People focus a lot on occupational trends but it's not clear to me that they are what's driving wage outcomes," he told the Financial Times. "What I think is going on is much bigger: It's that employers have the upper hand in every area of work."

Report an error

The Globe invites you to share your views. Please stay on topic and be respectful to everyone. For more information on our commenting policies and how our community-based moderation works, please read our Community Guidelines and our Terms and Conditions.

We’ve made some technical updates to our commenting software. If you are experiencing any issues posting comments, simply log out and log back in.

Discussion loading… ✨