Skip to main content

The Globe and Mail

Wireless startup Sugar Mobile can maintain access to Rogers roaming

The CRTC has ruled that wireless startup Sugar Mobile can continue accessing Rogers networks via roaming agreements signed by its sister company Ice Wireless.


Canada's telecom regulator has officially given discount wireless startup Sugar Mobile a reprieve, ruling that the newcomer can keep relying on roaming services from Rogers Communications Inc. – at least for the time being.

Sugar Mobile launched a $19-a-month offer in January and uses a combination of WiFi access and cellular service – for when customers are out of range of an Internet hotspot – to make its model work. (Customers must also bring their own, unlocked mobile device.)

But the startup doesn't have a wireless network of its own and instead relies on its sister company, Ice Wireless, which operates a network in the northern territories.

Story continues below advertisement

When Sugar Mobile customers are not in those northern areas, they get cellular service thanks to roaming agreements that Ice Wireless has with other network providers, including Rogers.

Rogers argues that this is a breach of its roaming agreement with Ice Wireless and in early February it said it planned to terminate that contract.

Ice Wireless filed a complaint with the Canadian Radio-television and Telecommunications Commission (CRTC) later that month, asking the commission to rule on whether Rogers is actually required to provide those roaming services to Sugar Mobile.

Rogers said at the time that since most of Sugar Mobile's customers likely do not reside in Ice Wireless's territory and may never use Ice Wireless's home network, they are not actually "roaming" and "have no right to use Rogers."

Other established wireless providers, including BCE, Eastlink and Quebecor, intervened in the matter in support of Rogers. On the other side, public interest and consumer groups as well as the lobby organization for independent Internet providers weighed in on the side of Sugar Mobile.

Despite its opposition to the arrangement, Rogers agreed to keep its roaming services in place while the commission considered whether to grant a temporary order. Almost five months later, the CRTC said last week it will grant a request for "interim relief" and compel Rogers to keep the agreement in place pending the regulator's final decision on the file at a later date.

In a letter to the parties on Thursday, Danielle May-Cuconato, the CRTC secretary-general, noted that Sugar Mobile is "not well established." If the roaming agreement is cut off, she said, "market loss would be inevitable and, given the competitive nature of the wireless industry, it would be very difficult to repatriate customers that were lost."

Story continues below advertisement

She also wrote that Sugar Mobile's business relationships with retailers could be hurt if the roaming agreement is cut off.

However, if the agreement is maintained, she said, Rogers will continue to receive payment for its roaming services and is less likely to suffer "irreparable harm" because of its "size and market power."

Ms. May-Cuconato concluded that the situation met the test for a temporary order and said the commission expects to issue a final ruling on the Sugar Mobile case in conjunction with a broader CRTC proceeding on the rates the Big Three carriers – Rogers, BCE and Telus – can charge smaller players for roaming services.

Sugar Mobile now has about 2,000 customers, according to Samer Bishay, the chief executive officer of Sugar, Ice Wireless and the two companies' majority owner, Iristel Inc.

Report an error Licensing Options
About the Author
Telecom Reporter

Christine Dobby covers the Canadian telecom industry for The Globe and Mail. Before joining the Globe in May 2014 she reported for the Financial Post for three years, most recently writing about telecom and media. She has also reported for the Toronto Star and New Brunswick Telegraph-Journal. More


The Globe invites you to share your views. Please stay on topic and be respectful to everyone. For more information on our commenting policies and how our community-based moderation works, please read our Community Guidelines and our Terms and Conditions.

We’ve made some technical updates to our commenting software. If you are experiencing any issues posting comments, simply log out and log back in.

Discussion loading… ✨

Combined Shape Created with Sketch.

Globe Newsletters

Get a summary of news of the day

Combined Shape Created with Sketch.

Thank you!

You are now subscribed to the newsletter at

You can unsubscribe from this newsletter or Globe promotions at any time by clicking the link at the bottom of the newsletter, or by emailing us at